365ph Privacy Policy – Your Data, Your Rights, Our Duty
At 365ph, your personal information is treated with the same seriousness as your money. This policy explains exactly what we collect, why we collect it, how we protect it, and the rights you have as a data subject under Philippine law.
Last updated: June 2025
Data ProtectionPhilippine LawPlayer Rights
Why 365ph Takes Privacy Seriously
When you sign up for 365ph, you hand over personal information—your name, your mobile number, your payment details. That is a significant act of trust, and we do not take it lightly. This Privacy Policy is our side of the deal: a clear, honest explanation of what happens to your data from the moment you register until the day you decide to close your account.
Philippines law—specifically the Data Privacy Act of 2012 (Republic Act No. 10173)—gives every Filipino specific rights over their personal information. 365ph is designed to uphold these rights, not just technically comply with them. That means you can access your data, correct it, withdraw your consent, or request deletion, and we will respond promptly and without making the process difficult.
We also know that privacy policies can be intimidating documents. This one is written as plainly as we can manage. If something is unclear, or if you want more detail about any section, our support team is reachable around the clock at support@365ph.my.
Key point: 365ph does not sell your personal data to any third party for commercial purposes. Full stop. Any sharing of your information is limited to what is necessary to run the platform, process payments, and comply with regulatory obligations.
365ph – Filipino players deserve a platform that respects their privacy
How 365ph Protects Your Privacy
Six concrete practices that define how 365ph handles your personal information every single day.
End-to-End Encryption
All data transmitted between your device and 365ph servers is protected by TLS encryption. Your login credentials, payment details, and personal information travel over a secure channel at all times.
Secure Data Storage
Your 365ph account data is stored on secured servers with access controls, regular security audits, and monitoring systems. We apply the principle of minimum necessary access—only staff who need your data to perform their function can see it.
Identity Verification
365ph verifies identities to prevent fraud and comply with anti-money laundering obligations. The identity documents you submit are used solely for verification and are never shared with advertisers or data brokers.
No Data Selling
365ph has never sold player data, and we never will. Your contact details, gaming history, and financial information are not commodities. We share data only where legally required or where you have explicitly consented.
Player-Controlled Preferences
You can manage your communication preferences, marketing opt-ins, and data sharing consents directly from your 365ph account settings. Changes take effect immediately and are logged for your records.
DPA 2012 Compliance
365ph operates in full compliance with the Philippine Data Privacy Act of 2012 and the implementing rules of the National Privacy Commission. Your rights as a data subject are actively upheld, not just acknowledged on paper.
1Who We Are
365ph is an online gaming platform operated for and within the Philippines. When this policy refers to "365ph," "we," "us," or "our," it means the operating entity behind the 365ph platform accessible at 365ph.my.
365ph acts as the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your personal data, and we are accountable to you and to the National Privacy Commission of the Philippines for how that processing is carried out.
For all privacy-related matters, you can reach us at support@365ph.my. We will acknowledge your inquiry within 72 hours and resolve it within the timeframe required under the Data Privacy Act of 2012.
2Data We Collect
365ph collects personal information that is necessary for the purpose it is collected. We do not gather data speculatively or "just in case." Here is a breakdown of what we collect and when.
Category
Examples
When Collected
Identity Data
Full name, date of birth, government-issued ID
At registration & KYC verification
Contact Data
Mobile number, email address
At registration
Financial Data
GCash/Maya number, bank account details, transaction history
When depositing or withdrawing
Usage Data
Bet history, session duration, game preferences
During platform use
Device & Technical Data
IP address, browser type, device model, operating system
Automatically on site visit
Communication Data
Support chat logs, email correspondence
When you contact 365ph
365ph does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless specifically required by law or regulatory authorities.
365ph – Protecting Filipino player data with industry-standard security practices
3How We Use Your Data
Every piece of data 365ph collects has a specific purpose. We do not process your information beyond what is needed for those purposes.
Platform Operations
Creating and managing your 365ph account.
Processing deposits, bets, withdrawals, and bonus credits.
Verifying your identity to comply with KYC and AML requirements.
Providing customer support and resolving disputes.
Security and Fraud Prevention
Detecting and investigating suspicious activity, including potential account sharing, bonus abuse, and fraudulent transactions.
Monitoring for unusual login patterns that may indicate account compromise.
Complying with requests from regulatory authorities and law enforcement where legally required.
Platform Improvement
Analysing aggregated, anonymised usage data to understand which games and features players use most.
Identifying technical issues and performance bottlenecks to improve platform reliability.
Marketing Communications
If you have opted in to receive marketing communications from 365ph, we may send you information about promotions, new game releases, and offers. You can withdraw this consent at any time from your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.
4Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, 365ph must have a lawful basis for processing your personal data. Depending on the type of processing, we rely on one or more of the following:
Contractual necessity: Processing your data to provide the services you signed up for—account management, payments, game access.
Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations and licensing requirements.
Legitimate interests: Fraud prevention, platform security, and aggregated analytics, where these do not override your privacy rights.
Consent: Marketing communications and optional data sharing that you have explicitly agreed to.
Where we rely on consent as our legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
5Data Sharing
365ph does not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
Payment Processors
To complete deposits and withdrawals, we share the minimum necessary financial data with payment service providers such as GCash, Maya, and partner banks. These providers process your data under their own privacy policies and applicable Philippine financial regulations.
Regulatory and Legal Authorities
365ph may disclose your information to the National Privacy Commission, gaming regulatory bodies, the Anti-Money Laundering Council (AMLC), or law enforcement agencies when required by law or lawful order.
Technology Service Providers
We use third-party providers for services such as cloud hosting, analytics, and customer support tools. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security standards. They may not use your data for their own commercial purposes.
Business Transfers
In the event of a merger, acquisition, or asset sale involving 365ph, player data may be transferred to the acquiring entity. We will notify registered players in advance of any such transfer and ensure that the receiving party commits to the same privacy standards set out in this policy.
6Cookies and Tracking Technologies
365ph uses cookies and similar technologies to operate the platform, remember your preferences, and understand how players use the site. Here is what that means in practice.
Essential Cookies
These are necessary for the platform to function. They keep you logged in during a session, maintain your betting cart, and ensure security features work properly. You cannot disable essential cookies without breaking core platform functions.
Analytics Cookies
We use aggregated, anonymised analytics to understand platform usage—which games are most popular, where players drop off, and how fast pages load. This data helps us improve 365ph. We do not build individual behavioural profiles for advertising purposes.
Preference Cookies
These remember your settings, such as your preferred language and layout. They make your 365ph experience more convenient across sessions.
You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some features of 365ph work.
365ph – Transparent data practices you can count on, every day
7Data Retention
365ph retains your personal data for as long as your account is active and for the period required by applicable Philippine law after account closure. Specific retention periods include:
Account and identity data: Retained for a minimum of 5 years from account closure, as required under anti-money laundering regulations.
Transaction records: Retained for a minimum of 5 years from the date of each transaction.
Customer support communications: Retained for 2 years from the date of the interaction, or longer if the matter is part of an ongoing dispute or investigation.
Marketing preferences: Retained until you withdraw consent or for 2 years of platform inactivity, whichever comes first.
When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to your identity. We do not retain personal data indefinitely or beyond the purposes for which it was collected.
8Your Rights Under Philippine Law
The Data Privacy Act of 2012 gives you specific rights over your personal information held by 365ph. We are committed to making these rights practical and accessible, not just theoretical.
Right to Access
You can request a copy of the personal data 365ph holds about you, along with information on how it is being used. We will provide this within 30 days of a verified request.
Right to Rectification
If any information in your 365ph account is inaccurate or incomplete, you have the right to have it corrected. You can update most details yourself in your account settings, or contact support for assistance.
Right to Erasure
You can request deletion of your personal data. We will comply unless retention is required by law—for example, transaction records subject to AML regulations. We will explain any limitations clearly.
Right to Object
You can object to processing based on legitimate interests, particularly direct marketing. When you object to marketing, we will stop immediately. Objections to other processing will be assessed case by case.
Right to Data Portability
You can request a structured, machine-readable copy of the personal data you have provided to 365ph, which you can transfer to another service provider of your choice.
Right to Lodge a Complaint
If you believe 365ph has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so we can resolve the matter directly, but this right is always available to you.
To exercise any of these rights, email us at support@365ph.my with the subject line "Data Rights Request." Include your registered mobile number or email so we can verify your identity before processing the request.
9Security Measures
365ph implements technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, and disclosure. These include but are not limited to:
TLS/SSL encryption for all data in transit between your device and our servers.
Encryption of stored sensitive data, including passwords hashed using industry-standard algorithms—we never store plaintext passwords.
Multi-factor authentication options available for player accounts.
Role-based access controls ensuring that only authorised 365ph staff can access personal data, and only to the extent required by their function.
Regular internal security reviews and penetration testing.
Incident response procedures to detect, contain, and report data breaches in accordance with the Data Privacy Act of 2012.
Despite these measures, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights, 365ph will notify affected players and the National Privacy Commission within the timeframes required by law.
10Children's Privacy
365ph is strictly an adults-only platform. We do not knowingly collect or process personal information from individuals under the age of 21. During registration, all users confirm they meet the minimum age requirement.
If 365ph becomes aware that a minor has registered an account—through a report, a verification check, or any other means—the account will be immediately suspended and any balance held subject to review. Personal data collected in connection with such an account will be deleted promptly.
If you believe a minor is using a 365ph account, please report it to our support team at support@365ph.my immediately.
11Updates to This Privacy Policy
365ph may update this Privacy Policy from time to time to reflect changes in our practices, new regulatory requirements, or platform improvements. When we make significant changes, we will notify registered players via their registered contact details before the changes take effect.
The updated policy will always be available at this page with a clearly visible "last updated" date. We encourage you to review this page periodically. Continued use of 365ph after the effective date of any update constitutes your acknowledgment of the revised policy.
If any update materially reduces your privacy rights, we will seek fresh consent where required before processing your data under the new terms.
12Contact Us
For any question, request, or concern related to your privacy and personal data at 365ph, get in touch through any of the following channels:
Email:support@365ph.my – use the subject line "Privacy Inquiry" for fastest routing.
Live chat: Available directly within your 365ph account dashboard, 24 hours a day, 7 days a week.
We aim to acknowledge all privacy-related inquiries within 72 hours and to resolve them fully within the timeframes set out under the Data Privacy Act of 2012—typically within 15 business days for straightforward requests.
For formal complaints that remain unresolved after our internal review, you may escalate to the National Privacy Commission of the Philippines through the NPC's official complaints process.
Related Policies at 365ph
This Privacy Policy works alongside our other player agreements. For a complete picture of how 365ph operates, we recommend reading these pages as well:
At 365ph, respecting your privacy is as important as delivering a great gaming experience. Join hundreds of thousands of Filipino players who trust us with both.
